Home/Accessibility
Inclusive Hospitality

Accessibility

At Rixos Hotels, we believe that genuine hospitality means creating extraordinary experiences for every guest, regardless of ability. Accessibility is not an afterthought — it is woven into the fabric of our properties, our digital platforms, and our service culture.

We are committed to continuous improvement in accessibility across our website, booking systems, and physical properties. Below you will find details of our current measures and our ongoing commitments.

web

Digital Accessibility

  • check_circleWCAG 2.1 Level AA compliance across our website
  • check_circleScreen reader compatible navigation and content
  • check_circleKeyboard-navigable menus and interactive elements
  • check_circleSufficient colour contrast ratios throughout
  • check_circleDescriptive alt text for all meaningful images
  • check_circleResizable text without loss of functionality
accessible

Physical Accessibility

  • check_circleWheelchair-accessible rooms and suites at all properties
  • check_circleBarrier-free access to restaurants, pools, and public areas
  • check_circleAccessible parking with proximity to hotel entrances
  • check_circleVisual and audible fire alarms in adapted rooms
  • check_circleRoll-in showers with grab bars and adjustable shower heads
  • check_circleService animal welcome policy at all resorts
hearing

Communication & Assistance

  • check_circleStaff trained in disability awareness and assistance
  • check_circleWritten check-in/check-out available upon request
  • check_circleVisual notification systems for hearing-impaired guests
  • check_circleLarge-print menus and information available
  • check_circlePre-arrival accessibility consultation service
  • check_circle24/7 guest assistance for accessibility needs
We Want to Hear From You

Accessibility Feedback

If you encounter any accessibility barriers on our website or at any of our properties, or if you have suggestions for improvement, we want to know. Your feedback helps us improve the experience for everyone.